Security & Trust

Your security is our top priority. Discover all the measures we put in place to guarantee safe transactions and reliable deliveries.

Why trust us?

Strict verification

All users are verified with official documents

Secure payment

Your transactions are protected by bank-grade encryption

Real-time tracking

Track your packages at every step of the journey

Verified reviews

Rating system to guarantee service quality

Identity verification

We verify the identity of all our users to guarantee transaction security.

Verification of ID documents (national ID, passport, business registration)

Phone number validation

Trust badge for verified accounts

Rating and review system after each delivery

Two-factor authentication (2FA) available for carriers

Payment security

Your payments are fully secured through our certified banking partners.

256-bit SSL encryption for all transactions

Payment held in escrow until delivery

Partnerships with the best payment gateways

Protection against fraud and chargebacks

Package protection

We do everything possible to ensure the integrity of your packages during transport.

Optional insurance available for all shipments

Pickup code: mandatory validation upon package pickup

Proof-of-delivery photo mandatory at every handover

Dispute system in case of an issue, with investigation within 24h

Carriers rated and reviewed by clients after each delivery

Data protection

Your personal data is encrypted and stored securely.

GDPR compliance and Senegalese data protection laws

Encryption of sensitive data

Limited access to personal data

Right to erasure and data portability

Frequently asked security questions

Your payments are fully secured through an escrow system. Money is only released to the carrier after you confirm delivery. All transactions use 256-bit SSL encryption and are processed by PCI DSS certified banking partners.

All packages are insured. In case of damage or loss, immediately open a dispute via the platform with photos and a description of the issue. Our team reviews the case within 24h and compensates you according to the insurance terms. At-fault carriers are sanctioned.

Look for the blue verification badge on the carrier's profile. Check their reviews and client ratings, as well as their successful delivery rate. Verified carriers have provided their official documents (ID, license, insurance) and have been approved by our team.

Absolutely. We comply with GDPR standards and Senegalese data protection laws. Your information is encrypted, stored on secure servers, and only shared with parties necessary for the shipment. You can request deletion of your data at any time.

Use the "Report" button available on every user profile and package. You can also contact our security team at security@colisbled.com or call our dedicated hotline. All reports are handled confidentially and lead to a thorough investigation.

The pickup code is a unique code generated for each booking. The client gives it to the carrier when picking up the package. The carrier must validate it in the app to officially confirm the handover. This protects both parties and triggers real-time tracking. Never share your pickup code before the physical handover of the package.

Proof of delivery is a photo taken by the carrier at the moment of handing over the package to the recipient. It's saved on the platform and available in the booking history. In case of a delivery dispute, this photo serves as official evidence viewable by both parties and our team.

2FA is available for carriers from their account settings. Once enabled, a verification code will be requested at each login in addition to your password. This protects your account even if your password is compromised. You can enable this option in Settings → Account security.

Need help or an incident to report?

Our security team is available 24/7 to address your concerns. Feel free to contact us for any question or issue.

Contact us Security hotline Report an issue